aq99o Privacy Policy

aq99o is a trusted online casino and sports betting platform for players in Bangladesh. We believe that your personal privacy is a fundamental right and we are committed to protecting that right. This Privacy Policy ("Policy") describes how aq99o collects, uses, stores, and where necessary shares your personal information ("Information") with third parties.

This policy applies to all services provided through the aq99o website, mobile application, and other digital platforms. By registering on our platform or using our services, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy.

aq99o uses SSL encryption technology and advanced cybersecurity measures to keep your information secure. Our platform works to ensure a safe and fair environment.

aq99o collects your information in various ways. The details are described below:

2.1 Registration and Account Information

When you create an account on aq99o, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for age verification)
• Banking and payment information (bKash, Nagad, Rocket, Upay account numbers)
• Username and password

2.2 Financial Transaction Information

We retain a record of every deposit and withdrawal, including the transaction date, amount, and payment method details. This information is essential for preventing financial irregularities and complying with our Anti-Money Laundering (AML) policy.

2.3 Usage Patterns and Technical Information

When you use our platform, we automatically collect:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Gaming activity and betting history
• Login time and location information

2.4 Communication Information

When you contact us via live chat support or email, we retain a record of that conversation. This helps us improve the quality of our service.

aq99o uses the information we collect for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Identity and Age Verification: To ensure services are provided only to those aged 21 or above.
• Financial Transaction Processing: To handle deposits, withdrawals, and bonus payments.
• Customer Service: To resolve your questions and complaints.
• Fraud Prevention: To detect unauthorized access and financial irregularities.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To enhance user experience and add new features.
• Responsible Gaming: To identify and assist players at risk of gambling addiction.
• Promotional Communications: To send you special offers and updates, subject to your consent.

We will never use your information beyond this list without your explicit consent. The use of your information is limited, purpose-driven, and follows the principle of necessity.

aq99o does not sell, rent, or commercially share your personal information. However, in certain circumstances we may share information with the following parties:

4.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions. This information is used solely to complete specific transactions.

4.2 Technology Service Providers

Some third-party software and services are used to operate our platform. These providers process information only to deliver services on our behalf and are required to comply with our privacy standards.

4.3 Legal Authorities

We are legally required to provide relevant information in response to legal orders, court directions, or valid requests from regulatory bodies. In such cases we share only the minimum information necessary.

4.4 Anti-Fraud Services

To ensure the security of our platform and prevent fraudulent activity, we may share limited information with specialized security firms.

aq99o protects your personal information with the highest level of care. We use industry-standard security technologies and practices:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information, particularly financial and identity-related data, is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional verification layer for account access.
• Firewall and Intrusion Detection: Around-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: The security of our systems is reviewed on a regular basis.
• Restricted Access Controls: Staff can only access the information required for their specific responsibilities.

No data transmission over the internet is completely secure, but we have put the highest-standard measures in place to protect your information. In the event of any security breach, we will act promptly and notify you where applicable.

aq99o uses cookies and similar tracking technologies to improve the functionality of our platform.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and the core functionality of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyze patterns in how the platform is used.
• Security Cookies: Help detect fraudulent activity.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may affect some functionality of the platform.

aq99o retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for a defined period after closure as required by law.
• Financial Transaction Information: Long-term retention is required in accordance with financial regulations.
• Communication Records: Retained for a defined period to help improve customer service quality.
• Marketing Preferences: Until you opt out of promotional communications.

Once the defined period has ended, we securely delete your information or irreversibly anonymize it.

As a user of aq99o, you have the following rights over your own information:

8.1 Right of Access

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or with the help of support.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information must be retained for a defined period due to legal obligations.

8.4 Right to Restrict Processing

You can object to or restrict the use of your information for specific purposes, particularly in the case of marketing communications.

8.5 Right to Withdraw Consent

You can withdraw any consent you have given at any time. However, processing completed before the withdrawal remains valid.

aq99o strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Through the age verification process at registration, we confirm that users of our platform meet the required age limit. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If you suspect that a minor is using our platform, please let us know at [email protected].

Because aq99o uses international technology services, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• Transferred information remains protected in accordance with the standards of this privacy policy.
• Third-party service providers maintain adequate data protection measures.
• Applicable international data protection standards are followed.

aq99o may update this privacy policy from time to time. For significant changes, we will:

• Publish a notice on our website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

Continued use of our platform after changes have been made will indicate that you have agreed to the updated policy. We therefore recommend that you review this policy on a regular basis.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Get direct support in Bengali 24/7

We take every concern you raise seriously and are committed to responding within a reasonable time. Your privacy is our highest priority, and we always strive to earn your trust and confidence.