aq99o's commitment to safe and responsible gaming
aq99o believes entertainment is only truly enjoyable when it is controlled and experienced with awareness. Our responsible gaming tools keep you protected.
Our Policy
Why is responsible gaming important?
Playing on the aq99o platform is for entertainment only — not a substitute for income. Online casino or sports betting can be enjoyed as long as players maintain control over their time and money. Responsible gaming means setting your own budget, prioritising entertainment over chasing wins, and seeking help when needed.
We are mindful of the mental and financial wellbeing of every one of our players. That is why aq99o has several voluntary protection tools that can be activated at any time.
Remember — the outcome of gambling is never guaranteed. There is an equal chance of losing on every bet. So never play with borrowed or emergency funds.
Age Restriction Warning
aq99o is only for people aged 21 or older. Minors are strictly prohibited from creating an account or participating in any game. We follow a strict age verification process.
For people aged 21 and above only
We believe in responsible entertainment.
Protection Tools
aq99o's responsible gaming tools
Our platform has several voluntary tools to help you stay safe and in control.
Deposit Limit
Set your own maximum on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A 7-day waiting period applies if you want to increase a limit.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the system will automatically alert you. Playing for long stretches can affect your judgement — so taking breaks is important.
Time-Out Break
If you feel you need a short break, temporarily close your account for anywhere from 24 hours to 30 days. During a time-out, no transactions or bets can be placed.
Self-Exclusion
For long-term protection, close your account completely for a set period. During this time it is not possible to reactivate the account. No promotional messages will be sent from aq99o during self-exclusion.
Loss Limit
Decide the maximum amount you are willing to lose within a set period. Once the limit is reached, the system will automatically prevent any further bets from being placed. This removes the risk of going beyond your budget.
24/7 Live Support
For any concern or issue, our Bangla-speaking support team is available 24 hours a day, 7 days a week. Contact us via live chat for any matter related to responsible gaming.
Warning Signs
Signs of problematic gambling
If you notice any of the following signs in yourself, consider seeking help. Do not wait — speak to our support team.
- Repeatedly playing to recover lost money ("chasing losses")
- Using emergency or borrowed money to play
- Hiding your gambling from family and friends
- Repeatedly failing in attempts to stop playing
- Unable to focus on daily tasks, studies, or work
- Relying on gambling to relieve stress or depression
- Feeling anxiety and restlessness instead of enjoyment
Healthy Habits
Helpful tips for safer gaming
Follow these simple guidelines to ensure an enjoyable experience on aq99o.
- Set a budget in advance and do not go beyond that limit
- See gaming as entertainment, not as a source of income
- Set a fixed time for each session and take regular breaks
- Avoid playing when you are tired, drunk, or under stress
- Accept losses as a normal part of the game and do not "revenge bet"
- Be honest with family and friends and respect their advice
- Use aq99o's responsible gaming tools whenever you need to
How to Get Help
How to take protective steps
Account Settings
After logging in, go to the Account Settings menu and activate any responsible gaming tool you need. Deposit limits, session limits, and time-out can all be managed from here.
Live Chat Support
Use our live chat for any problem or question. Our Bangla-speaking team is by your side 24 hours a day, 7 days a week. Self-exclusion requests can also be made through chat.
Email Contact
Alongside live chat, you can also reach us by support email: [email protected] — describe your situation in detail and we will respond promptly.
Professional Support
Gambling addiction is a serious mental health issue. If you or a family member is in this situation, seek help from a mental health professional or counsellor working in Bangladesh.
Protecting Minors
Keep minors away from gaming
aq99o operates for people aged 21 and above only. We follow a strict age verification process.
If there are underage children or younger siblings at home, keep your device password-protected and enable parental controls on your browser.
Never share account details — username, password, or payment information — with children or teenagers. If anyone is found operating an account on behalf of a minor, the account will be cancelled.
Advice for Parents
- Use strong passwords and screen locks on your devices
- Keep parental control filters enabled on your browser
- Keep your login details completely private
- Have a conversation with minors about responsible gaming
- Let us know via live chat if you have any concerns
Common Questions
Questions about responsible gaming
Find answers here to the most frequently asked questions about responsible gaming.
Choose aq99o for safe entertainment
Play responsibly and enjoy — everything from cricket to slots is waiting for you.